Repairs Desk Supervisor

Axis Clc; Stratford-upon-Avon; On-site; GBP 35,000 - 45,000; Full time

Job summary

A property maintenance company is seeking a proactive Desktop Supervisor to coordinate daily operations for reactive maintenance teams. Responsibilities include managing workflows, allocating work, and ensuring compliance and quality across jobs. The ideal candidate will have experience in social housing repairs and strong communication skills. Benefits include a competitive salary, company van, generous leave policy, and a commitment to ongoing training and progression.

Benefits

Competitive annual salary

Company van and fuel card

25 days annual leave + bank holidays

Colleague referral fee

Long-service awards

Perkbox discounts

Paid volunteer day

Ongoing training and support

Qualifications

• Experience in social housing repairs or maintenance supervision.
• Strong knowledge of Schedule of Rates (SOR).
• Confidence in managing multiple stakeholders.

Responsibilities

• Coordinate daily operational delivery for reactive maintenance.
• Allocate and manage daily workloads across operatives.
• Monitor KPIs like first-time fix rates and job closures.

Skills

Organisational skills

Communication skills

Technical knowledge of housing disrepair legislation

Multitasking

Proactive teamwork

Tools

Job management systems

Microsoft Office

Job description

Looking for an organised and proactive Desktop Supervisor to oversee the daily coordination and performance of our reactive maintenance operatives. This is a pivotal role in ensuring efficient job allocation, accurate coding, and smooth communication between planners, supervisors, and field teams, supporting first‑time fixes, compliance, and value for money across our housing contracts. You’ll lead from the desktop, managing daily workflows, monitoring performance data, and ensuring operatives deliver safe, timely, and high‑quality repairs for residents.

Responsibilities

• Oversee and coordinate daily operational delivery for reactive maintenance.
• Allocate and manage daily workloads (whip sheets) across operatives.
• Review, validate, and optimise Schedule of Rates (SOR) coding for all completed works.
• Supervise and support operatives remotely, providing technical guidance and performance feedback.
• Liaise closely with planners, admin, supervisors, and client teams to maintain workflow and communication.
• Carry out quality and compliance checks via desktop review and targeted site visits where required.
• Monitor KPIs including first‑time fix rates, job closures, and productivity.
• Support continual improvement in SOR efficiency, customer satisfaction, and cost control.
• Prepare and present performance and productivity reports to management.
• Promote Axis culture of safety, professionalism, and resident care.

About You

You’re a detail‑driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents’ needs are met while safeguarding the organisation.

Requirements

• Proven experience in social housing repairs or maintenance supervision (desktop or field‑based).
• Strong SOR knowledge and understanding of productivity and value management.
• Excellent organisational and multitasking skills.
• Confident communicator with the ability to manage operatives and liaise with multiple stakeholders.
• Competent with job management systems and Microsoft Office applications.
• A positive, proactive approach to teamwork and resident service.
• Full UK driving licence (for occasional site visits).

Our Commitment

You’re a strong communicator with a keen eye for detail, comfortable managing data and people simultaneously. You thrive in a fast‑paced, problem‑solving environment, balancing operational priorities with accuracy, compliance, and service quality.

Benefits

• Competitive annual salary
• Company van and fuel card for work purposes
• 25 days annual leave + bank holidays
• Up to £2,000 colleague referral fee
• Long‑service awards at key milestones
• Perkbox discounts on coffee, cinema, travel and wellbeing
• 1 paid volunteer day each year
• Ongoing training, support and progression – Axis promotes from within

Apply Now

If you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we’d love to hear from you.