Repairs Data Lead

Thirteen Group; Tees Valley; Hybrid; GBP 44,000; Full time

Job summary

A leading housing association in England is seeking a Repairs Data Lead to enhance customer outcomes through effective data analysis and business intelligence. This role involves leading a culture of data-informed decision-making within the Repairs team, creating insightful dashboards, and ensuring data accuracy and compliance. Ideal candidates will have experience in the repairs and maintenance sector, excellent communication skills, and proficiency with reporting tools. Join us in making a meaningful impact in our community.

Benefits

Competitive salary

Generous annual leave

Pension contributions

Health and wellbeing support

Discount platform

Qualifications

• Expert in data analysis with experience in repairs or maintenance.
• Excellent communicator, translating complex data into insights.
• Experienced in using business intelligence tools and dashboards.

Responsibilities

• Lead data-informed decision-making culture across Repairs.
• Analyse operational and customer data for trends and risks.
• Create dashboards and reports focused on customer needs.
• Ensure accuracy and regulatory compliance in data processes.

Skills

Data analysis

Business intelligence

Effective communication

Collaboration

Reporting tools

Excel

Job description

Join us as a Repairs Data Lead at Thirteen Group!

Role Overview

Thirteen Group is on the lookout for a Repairs Data Lead to join our Repairs team. If you’re passionate about using data to drive positive outcomes, this could be your opportunity to make an impact. As our directorate’s go-to person for all things data, insight, and performance, you’ll have a key role in enhancing customer outcomes, increasing efficiencies, and ensuring a seamless, integrated customer journey. This is a roam role, so you’ll work at least one day a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits

• Salary - £43,994 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• You’ll lead a culture of data‑informed decision‑making and continuous improvement across Repairs, supporting service transformation and strategic planning.
• Analyse operational, financial, and customer data to spot trends, risks, opportunities, and provide innovative solutions.
• Create dashboards and reports that keep us informed and are centred on customer needs.
• Identify and address gaps in repairs data capture, quality and reporting processes.
• Make sure our data is accurate, reliable, and meets regulatory standards, such as Awaab’s Law and Customer Standards.
• Provide data insights which deliver efficiencies, unlock new ways of working, and boost productivity, to enhance customer outcomes.

About You

• This is a data‑led role, so it goes without saying that you’ll be an expert when it comes to data analysis and business intelligence.
• To understand our data, you’ll need to have experience of working within repairs, maintenance, supply chain or asset management in housing or similar service environment.
• An excellent communicator and collaborator, with experience of translating complex data into clear insights.
• Committed to improving customer outcomes, you’ll be skilled in analysing, interpreting and presenting complex data sets.
• Confident using business intelligence tools, reporting systems, dashboards and Excel.

Why Thirteen Group?

We’re more than just a housing association – we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Steph Lawlor, Repairs Director on 07813 523166 for an informal discussion. NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.