Repairs Administrator

Nacro; East Midlands; On-site; GBP 26,000; Full time

Job summary

A property management organization located in Derby is seeking a Repairs Administrator to join their team. This role involves tracking and managing repairs specific to issues like damp and mould within properties. The ideal candidate should demonstrate experience in administration and possess strong communication skills. Expected skills include a high level of accuracy and competence in using Microsoft Excel. The position offers competitive holiday benefits and aims to improve housing support within the criminal justice system.

Benefits

25 days holiday + bank holidays

Occupational sick pay

Qualifications

• Experience in a property management environment dealing with repairs, including damp and mould.
• Demonstrable experience as an administrator.
• Competency in Microsoft Excel and Word.

Responsibilities

• Raise orders with contractors and landlords.
• Track and chase repairs to ensure targets are met.
• Prepare regular reports on repairs and progress.

Skills

Property management experience

Administrative experience

Communication skills

Microsoft Excel

Attention to detail

Job description

Repairs Administrator

Location: Derby

Salary: £25,647 Per Annum

Job Type: Full-Time, Permanent, Office Based

Working Hours: 40 hours per week (including 5 hours paid lunch break)

Role Overview

This post focuses on Nacro’s responsibility for dealing with damp and mould and other major hazards in its properties. You will work as part of a damp and mould repair administration team, alongside Nacro’s property maintenance helpdesk. You will ensure repairs are effectively tracked and progressed in a timely manner to achieve a quick resolution, identifying any problems in achieving this, and recommending changes to process and practice as required.

Key Responsibilities

• Raise orders with Nacro’s contractors, landlords and other social housing providers.
• Obtain quotes from contractors for higher works against agreed specifications.
• Liaise with local Nacro operational teams, contractors, landlords and partner agencies to ensure that orders for works are raised, timelines agreed, and repairs completed within the target time.
• Tracking and chasing of all repairs to ensure targets are met.
• Arrange for surveyors to attend properties to assess more complex/extensive works/damp cases.
• Producing brief reports for Nacro’s tenants on problems with damp and mould and other major hazards.
• Maintain comprehensive records of all void works undertaken.
• Focus on any delays in completion of works, problem solving with relevant individuals.
• Identify and suggest improvements to processes to enhance efficiency.
• Prepare regular reports on repairs, progress, and any issues encountered and potential solutions to remedy these.
• Support the helpdesk team as required in processing invoices, checking for value for money and correct works undertaken, checking all records and if necessary, with operational teams to ensure works have been undertaken satisfactorily in any post inspection of repairs.

Essential Skills & Qualities

• Experience of working in a property management environment, dealing with repairs, including damp and mould. This is desirable but not essential as training will be given.
• Demonstrable experience as an administrator.
• Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
• Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
• The ability to work on your own initiative.
• Ability to work under pressure and prioritise workload.
• Competency in the use of Microsoft Excel and Word.
• High level of accuracy and attention to detail.
• Good organisational and administration skills.
• Good telephone manner.
• Personal commitment to equality and inclusion.

Benefits

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.
• For the Nacro Candidate pack please click here
• For further information about the role, please click here.

Notes

We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.

Ready to Make a Difference?

Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.