Repair Supervisor

Panoramic Associates; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading housing management organization in Greater London is seeking qualified Supervisors to manage operational trade staff and ensure high standards in responsive repairs. Ideal candidates will possess NVQ Level 3 in a building trade, be passionate about customer service, and demonstrate strong team management abilities. Competitive benefits include 33 days annual leave, a Local Government Pension Scheme, and hybrid working options.

Benefits

33 days annual leave

Local Government Pension Scheme

Simply Health medical cash plan

Modern working environment

Hybrid working

Personal development opportunities

Qualifications

• Confidence to diagnose repairs effectively.
• Passionate about excellent customer service.
• Committed to developing knowledge and training.

Responsibilities

• Manage a team of repair operatives.
• Conduct inspections on building repairs.
• Provide solutions to complaints and assess work.
• Perform end-to-end inspection of Void properties.
• Manage escalated repair instances and produce scope of works.

Skills

Diagnosis of repairs

Excellent customer service

Team development

Ability to work in a fast-paced environment

Commercial drive for value

Education

NVQ Level 3 or more in a building trade

Tools

NEC scheduling system

Job description

SUTTON HOUSING PARTNERSHIP

We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,500 leasehold properties in Sutton.

It is an excellent time to join our ambitious organisation. We are looking for two qualified Supervisors to lead and manage a team of operational trade staff to ensure that responsive repairs are delivered to a high standard of quality. Performance is continually managed, compliance and quality assurance are monitored and controlled to ensure the best outcome for the customers and the team.

Daily responsibilities will include:

• Managing a team of repair operatives
• Carrying out inspections on building repairs/defects related to the building fabric as well as mechanical, plumbing and electrical repairs to the homes of tenants and residents (including collection of information, measurements and tests)
• Carrying out surveys to assess work in response to complaints to find a resolution
• Providing accurate reports for case management, reporting on repairs and ensuring solutions are provided
• For Voids, end to end inspection (pre, during and post) of properties ensuring quality of work, issuing remedial snag lists where required and managing delivery within agreed timescales and standards.
• Carrying out inspections/surveys of repair instances that have been escalated from the trade staff or planners, producing scope of works to resolve the repair or refer to complex or major works where necessary.

To be successful in this role you will:

• Have confidence to diagnose repairs effectively and provide solutions
• Be passionate about excellent customer service, able to meet challenging performance outcomes
• Be committed to developing knowledge and providing training to your direct team
• Ability to work in a fast-paced, pressurised environment
• NVQ Level 3 or more in a building trade plus demonstrable experience within the building/construction industry
• Be commercially driven to achieve value for money but through collaborative working to achieve the best outcomes for tenants and the business
• Able to use NEC as jobs are scheduled through the systems

Our total reward offer includes:

• 33 days annual leave, plus 8 statutory holidays
• Local Government Pension Scheme
• Simply Health medical cash plan
• Modern and flexible working environment
• Hybrid working
• HOME Awards
• Personal and professional development

Supervisors will require a driving licence and will be provided with an SHP vehicle, fuel card, uniform, PPE, parking permits and devices.

Before applying, please refer to the role profile and ensure you meet the essential criteria.

When applying, please state in your cover letter whether you are applying for the permanent vacancy or FTC.

Application Deadline: 9th December

Anticipated Interview Date: w/c 15th December

We kindly request that Recruitment Agencies do not contact SHP with applicant CVs as they will not be considered.