Rental Operations Agent

Avis Budget Group; Inverness; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading global provider of mobility solutions is seeking a Rental Operations Agent in Inverness. This full-time role involves creating exceptional customer experiences, managing the rental process, and promoting various products and services. Ideal candidates will have strong customer service skills and a positive attitude, along with a full driving license. Enjoy competitive rewards, including a commission structure, generous holidays, and various perks. Join us to be part of a dynamic team that celebrates and values its members.

Benefits

33 days holiday, inclusive of bank holidays

Discount account with perks

Employee Assistance Programme (EAP)

Employee discounts on car rental

Opportunity to earn monthly commission

Qualifications

• Customer service experience is essential.
• Excellent communication skills required.
• Team player who is flexible and adaptable.

Responsibilities

• Owning the full rental experience from vehicle preparation to handling returns.
• Providing excellent face-to-face customer service.
• Promoting products and services as a brand ambassador.
• Working towards productivity and sales targets.

Skills

Customer service experience

Excellent communication skills

Team-player

Friendly, positive attitude

Flexible working style

Full valid driving licence with 12 months experience

Job description

Job Title:Rental Operations Agent

Salary:£25,500.00plus commission

Other: Free parking & Uniform

Hours: Full time, permanent, rotational shift pattern Monday – Sunday

Are you brilliant at creating unbeatable experiences that keep customers coming backtime and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs?Do you want to join us on our journey of becoming the best vehicle rental company in the world?If so, this is the roleyou’relooking for!

You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for thegreat jobthey do!

Key Responsibilities of a Rental Operations Agent:

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador – positively promoting our products and services.
• Working towards targets to increase productivity and sales.

What we are looking for:

• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, ‘can-do’ attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks – no two days will be the same!
• A full valid driving licence with 12 months’ experience

Great rewards forgreat work:

Great customer experiences begin with team members who feel valued and respected.That’swhy we are committed to looking after our people as much as our customers.

We offer:

• 33 days holidayinclusive of bank holidays
• Adiscountaccount, giving you access toperks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar).
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions,operatingthree of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily,weeklyand months-long reservations. Our brandsrepresenta mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Apply Now!

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Inverness Highland United Kingdom