Rent & Service Charge Manager — Data, Reviews & Compliance

West Lancashire Borough Council; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government authority in the East Midlands is seeking a qualified individual to manage data quality and support service charge processes while ensuring effective communication with customers. The ideal candidate will have a degree or equivalent experience and demonstrate expertise in customer charge setting, team management, and data analysis. Join us to make a real difference in our community with a competitive salary and great benefits.

Benefits

Flexible working

Generous employer pension contribution

Support for personal development

Annual leave entitlement

Qualifications

• Educated to degree level or equivalent.
• Specific knowledge of customer charge setting and processing.
• Experience of completing rent reviews.
• Experience of working with complex data.
• Experience managing a team effectively.
• Experience communicating with finance and non-financial stakeholders.

Responsibilities

• Maintain the quality of core unit and property hierarchy data.
• Support service charge management.
• Communicate rent and service charge reviews to customers.
• Establish processes for property administration and rent reviews.

Skills

Customer charge setting

Data analysis

Communication skills

Team management

Delivering data improvement projects

Education

Degree level qualification or equivalent experience

Job description

A local government authority in the East Midlands is seeking a qualified individual to manage data quality and support service charge processes while ensuring effective communication with customers. The ideal candidate will have a degree or equivalent experience and demonstrate expertise in customer charge setting, team management, and data analysis. Join us to make a real difference in our community with a competitive salary and great benefits.