Remote Work & Flexible Contract - Relocation Coaching (EMEA)

Enboarder; London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading relocation support company is hiring a Flexible Relocation Coach to assist clients during their relocation journeys. This remote position requires strong communication skills and a customer-first mindset. No prior relocation experience is necessary as training will be provided. Ideal candidates are available during GMT/CET business hours and possess fluency in English, with additional languages being a bonus. Competitive and negotiable pay based on project complexity.

Qualifications

• No prior relocation experience needed; training provided.
• Availability during GMT/CET business hours.
• Bonus for speaking additional languages.

Responsibilities

• Build trusted relationships with relocators.
• Communicate via the app and calls for guidance.
• Handle complex inquiries and escalate issues.

Skills

Fluency in English

Customer obsession

Organization and efficiency

Clear communication

Adaptability

Remote work skills

Job description

Hello!

Thanks for checking out our posting for the Flexible Relocation Coach (EMEA) position at PerchPeek! We know that finding your next role can be exciting yet exhausting. We've kept our description simple and straightforward to help you decide if PerchPeek and this role are a good match for you.

What is PerchPeek?

Have you ever relocated? If so, you know how overwhelming it can be—immigration, tax, housing, shipping, utilities, banking—the list goes on. Relocating is complex, time-consuming, and stressful. PerchPeek aims to change that.

We support relocators through a mix of technology, coaching, content, and partnerships to make relocating simpler, faster, and more enjoyable.

For employers, we provide a platform that streamlines international mobility, turning it into a strategic advantage for global success.

We’re passionate about what we do!

Scope of Work

Flexible Relocation Coaches support business surges, offer capacity flexibility, and enhance coverage across markets and timezones. They work within a network of third-party consultants and with PerchPeek’s Network Manager to deliver quality customer experiences aligned with customer needs and SLAs.

No prior relocation experience is required, as we provide free training on becoming a successful Relocation Coach and internal system training.

In detail, your responsibilities include:

• Building trusted relationships with relocators, acting as their main contact.
• Communicating via the PerchPeek app and calls to understand needs, explain services, and provide guidance.
• Handling complex inquiries, escalating issues when necessary.
• Providing expertise on relocation and life in the destination country.
• Supporting understanding of company policies and allowances.
• Coordinating additional services like immigration or shipping.
• Ensuring data accuracy and system cleanliness.
• Implementing process improvements.
• Delegating tasks to Assistants or third-party providers and monitoring service quality.
• Managing escalations and delivery issues.
• Familiarizing with PerchPeek products and guiding relocators on app use.
• Contributing to knowledge sharing and content development.

Requirements

• Availability during GMT/CET business hours.
• Fluency in English; knowledge of major EMEA cities and cultures.
• Bonus for experience or knowledge of Europe and/or MENA regions.
• Bonus for speaking additional languages: French, Italian, Spanish, German, Portuguese, Arabic.
• No prior relocation experience needed; training provided.

This Might Be a Fit If...

You have experience as a Customer Success Manager, Concierge, Assistant, Support, or Operations Specialist, especially in travel, hospitality, SaaS, or HR industries. We value:

• Customer obsession
• Organization and efficiency
• Clear communication
• Ability to work quickly and handle details
• Adaptability and confidence in ambiguous situations
• Autonomy and remote work skills

Pay

This is a flexible, project-based position. Pay varies based on project complexity and skills, and is negotiable. Details will be discussed during the interview.

Apply

Just submit your resume and answer application questions—no cover letter needed. If selected, you'll have a video interview with the team.

We’re excited to hear from you! Good luck!

Note: We encourage applications from everyone, regardless of gender, race, religion, age, sexual orientation, marital status, or disability. We value diversity and inclusion, so please apply even if you don’t meet every qualification.