Remote White-Glove Service Experience Lead

Jobgether; Remote; GBP 80,000 - 100,000; Full time

Job summary

A partner company is searching for a Service Experience Advocate in the United Kingdom. This remote position entails managing the complete lifecycle of property files, ensuring exceptional service quality while coordinating among various stakeholders. Ideal candidates must possess a Bachelor's degree and a minimum of five years' service management experience. Exemplary communication, leadership, and project management skills are essential, along with certifications in claims management. The role offers benefits such as flexible work hours and opportunities for professional growth.

Benefits

Flexible remote working environment

Access to ongoing training

Health and wellness benefits

Work-life balance

Qualifications

• Minimum of 5 years' experience in service management.
• Mastery of service lines and lifecycle processes.
• Certifications: Cotality Claims Level I Certified and Xact Level 1 Certified.

Responsibilities

• Serve as main contact for policyholders and contractors.
• Monitor SLAs and intervene to prevent delays.
• Conduct regular follow-ups and updates with stakeholders.

Skills

Service management

Project management

Customer service

Emotional intelligence

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suites

Job description

A partner company is searching for a Service Experience Advocate in the United Kingdom. This remote position entails managing the complete lifecycle of property files, ensuring exceptional service quality while coordinating among various stakeholders. Ideal candidates must possess a Bachelor's degree and a minimum of five years' service management experience. Exemplary communication, leadership, and project management skills are essential, along with certifications in claims management. The role offers benefits such as flexible work hours and opportunities for professional growth.