Remote Travel Support Specialist

Prestige Travel Agency by Mich; Remote; GBP 20,000 - 30,000; Full time

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This position involves answering inquiries, managing bookings, and ensuring client satisfaction while delivering exceptional service. The ideal candidate is organized, proactive, and has a strong customer service background, preferably in travel. This role offers 100% remote work, flexible scheduling, and travel-related perks and discounts.

Benefits

100% remote work

Opportunities to grow within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Proficient with booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with high attention to detail

Comfortable with technology

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This position involves answering inquiries, managing bookings, and ensuring client satisfaction while delivering exceptional service. The ideal candidate is organized, proactive, and has a strong customer service background, preferably in travel. This role offers 100% remote work, flexible scheduling, and travel-related perks and discounts.