Remote Travel Specialist

Hjbtravels; Remote; GBP 60,000 - 80,000; Full time

Job summary

A prominent travel agency is seeking a Remote Travel Specialist to guide clients through their travel journeys from planning to returning home. The role involves responding to inquiries, managing bookings, and ensuring a seamless experience. Ideal candidates will possess excellent communication skills and a customer service background, preferably in travel or hospitality. Benefits include flexible working hours and exclusive travel perks. Candidates should have strong organizational skills and a passion for helping others create memorable travel experiences.

Benefits

Exclusive travel perks

Access to industry discounts

Ongoing training and support

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• Attention to detail and strong organizational habits.
• Enthusiasm for travel and helping clients.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Support booking modifications and cancellations.
• Provide accurate information regarding destinations and documentation.
• Follow up with clients post-trip to gather feedback.
• Resolve concerns while ensuring client satisfaction.

Skills

Excellent communication skills

Customer service background

Proactive mindset

Tech-savvy

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.