Remote Travel Experience Specialist

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking a passionate Travel Customer Experience Representative to support clients throughout their travel journey. This fully remote role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction. Ideal candidates will have customer service experience and strong communication skills. The agency offers career growth opportunities, travel perks, and ongoing training, making it an excellent choice for those who love to help others travel.

Benefits

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Strong communication skills essential for client interaction.
• Experience in customer service, preferred in travel or hospitality.
• Detail-oriented with excellent organizational abilities.
• Quick learner comfortable with technology and booking systems.
• Independence in a fully remote work environment.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging.
• Assist clients with bookings, modifications, and cancellations.
• Provide accurate information on destinations and agency policies.
• Confirm itineraries and follow up on client satisfaction.
• Resolve concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Ability to work independently

Passion for travel

Job description

A leading travel agency is seeking a passionate Travel Customer Experience Representative to support clients throughout their travel journey. This fully remote role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction. Ideal candidates will have customer service experience and strong communication skills. The agency offers career growth opportunities, travel perks, and ongoing training, making it an excellent choice for those who love to help others travel.