Remote Travel Concierge & Support Specialist

Inspired; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This position requires excellent communication skills and a background in customer service, preferably in the travel or hospitality sector. Responsibilities include responding to inquiries, assisting with bookings, and handling complaints. The role offers 100% remote work with flexible scheduling, travel perks, and opportunities for growth within the agency.

Benefits

100% remote work

Flexible scheduling

Travel perks

Exclusive industry discounts

Ongoing training

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service experience

Attention to detail

Technology proficiency

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This position requires excellent communication skills and a background in customer service, preferably in the travel or hospitality sector. Responsibilities include responding to inquiries, assisting with bookings, and handling complaints. The role offers 100% remote work with flexible scheduling, travel perks, and opportunities for growth within the agency.