Remote Travel Concierge & Bookings Specialist

Manatal; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Service Representative (Remote) to provide support throughout clients' travel journeys. Responsibilities include handling inquiries, assisting with luxury bookings, providing travel information, and ensuring client satisfaction. Ideal candidates should have strong communication skills and experience in customer service, particularly within the travel or hospitality sectors. The position offers 100% remote work with flexible scheduling and opportunities for professional growth.

Benefits

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Access to travel perks and discounts

Supportive team culture

Qualifications

• Customer service experience in travel, hospitality, or related fields is preferred.
• Strong attention to detail and organizational skills are essential.
• Proactive management of multiple client requests is required.

Responsibilities

• Respond professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings including changes and cancellations.
• Provide accurate information regarding travel destinations and requirements.
• Confirm itineraries to ensure accuracy and client satisfaction.
• Follow up with clients to ensure a positive travel experience.
• Address client concerns with empathy and professionalism.
• Maintain accurate documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Job description

A leading travel agency is seeking a Travel Customer Service Representative (Remote) to provide support throughout clients' travel journeys. Responsibilities include handling inquiries, assisting with luxury bookings, providing travel information, and ensuring client satisfaction. Ideal candidates should have strong communication skills and experience in customer service, particularly within the travel or hospitality sectors. The position offers 100% remote work with flexible scheduling and opportunities for professional growth.