Remote Travel Concierge — Bookings & Customer Care

Getaway Travel Agency; Remote; GBP 22,000 - 28,000; Full time

Job summary

A travel service provider in the United Kingdom is looking for a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, providing information about travel, and ensuring client satisfaction. The ideal candidate should have strong communication skills, customer service experience, and a passion for travel. The position offers 100% remote work, flexible scheduling, and opportunities for growth.

Benefits

100% remote work

Flexible scheduling

Travel perks and discounts

Ongoing training support

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with high attention to detail.
• Comfortable with technology and quick to learn new systems.
• Passion for travel and helping others.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information on destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel service provider in the United Kingdom is looking for a Travel Customer Representative to support clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, providing information about travel, and ensuring client satisfaction. The ideal candidate should have strong communication skills, customer service experience, and a passion for travel. The position offers 100% remote work, flexible scheduling, and opportunities for growth.