Remote Travel Advisor

Sweetcarolinatravels; Remote; GBP 40,000 - 60,000; Full time

Job summary

A travel advisory company is seeking a Remote Travel Advisor to support clients from the inception of their travel plans through to their return. This role requires strong communication skills and customer service experience—ideally in travel or hospitality. You will manage client inquiries and ensure a seamless travel experience by providing updates, resolving issues, and gathering feedback. This position allows for fully remote work, offering travel perks and a supportive community culture.

Benefits

Exclusive travel perks

Access to industry discounts

Professional development and mentorship

Flexible remote work schedule

Qualifications

• Strong communication skills, both written and verbal.
• Experience in customer service, ideally in travel or hospitality.
• Attention to detail and organizational skills.
• Ability to adapt to new systems and tools quickly.
• Passion for travel and helping create memorable experiences.

Responsibilities

• Engage with client inquiries across various channels.
• Support travelers with updates and modifications.
• Provide insights on destinations and agency procedures.
• Follow up to confirm trip details and gather feedback.
• Resolve client concerns with empathy and efficiency.

Skills

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Genuine love for travel

Job description

As a Remote Travel Advisor, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry‑only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.