Remote Telecoms Operations Coordinator

Install Pros; Remote; GBP 30,000; Full time

Job summary

A telecommunications service company is seeking a Customer & Operations Coordinator to manage customer enquiries and support the sales team. The role is fully remote, offers a starting salary of £30,000 with progression, and requires experience in internet services. Candidates must excel in customer service, have strong communication skills, and the ability to work under pressure in a fast-paced environment. This position provides autonomy and long-term career progression opportunities.

Benefits

£30,000 salary with progression

Fully remote work

Non-corporate culture

Team building events throughout the year

Qualifications

• Experience in Telecommunications or Internet Services like BT, Sky, or Virgin.
• Ability to manage customer enquiries effectively.
• Strong problem-solving skills and experience in a fast-paced team.

Responsibilities

• Act as a senior point of contact for customer enquiries.
• Support sales team with lead management and operational coordination.
• Liaise with installation engineers to ensure smooth job execution.
• Resolve service issues and manage customer expectations.

Skills

Telecommunications experience

Customer service

Problem-solving mindset

Communication skills

Ability to work under pressure

Job description

A telecommunications service company is seeking a Customer & Operations Coordinator to manage customer enquiries and support the sales team. The role is fully remote, offers a starting salary of £30,000 with progression, and requires experience in internet services. Candidates must excel in customer service, have strong communication skills, and the ability to work under pressure in a fast-paced environment. This position provides autonomy and long-term career progression opportunities.