Remote Supporter Retention Fundraiser

The National Deaf Children's Society; Remote; GBP 28,000 - 34,000; Full time

Job summary

A leading charity for deaf children seeks a Supporter Retention Fundraiser to manage direct response fundraising campaigns. You will plan and implement campaigns across various channels, foster supporter loyalty, and analyze campaign results for continuous improvement. This role involves collaboration within the Supporter Retention team and requires strong digital skills, legal knowledge regarding compliance, and a commitment to enhancing the supporter experience. Flexible home-based work with competitive benefits is offered.

Benefits

25 days holiday plus 3 additional at Christmas

5.5% employer pension contribution

Healthcare (Cashplan)

Annual performance-based salary increase

Employee Assistance & Wellbeing Programs

Qualifications

• Experience managing direct mail, telephone, and/or email campaigns from brief to delivery.
• Commitment to customer loyalty and supporter experience.
• Knowledge of key legal and compliance issues related to the role, e.g., GDPR.
• Ability to understand and dig into campaign results to find directions for improvement and innovation.
• Strong digital skills and a sound understanding of agile values and principles.
• Criminal record check / DBS disclosure if offered the position.

Responsibilities

• Plan and implement fundraising campaigns using direct mail, email, and telephone.
• Manage campaigns actively, identifying directions for future improvement.
• Ensure consistency and quality across the customer experience.
• Understand why people support the organization and identify testing opportunities.
• Enhance skills and impact using colleagues and sector opportunities.

Job description

A leading charity for deaf children seeks a Supporter Retention Fundraiser to manage direct response fundraising campaigns. You will plan and implement campaigns across various channels, foster supporter loyalty, and analyze campaign results for continuous improvement. This role involves collaboration within the Supporter Retention team and requires strong digital skills, legal knowledge regarding compliance, and a commitment to enhancing the supporter experience. Flexible home-based work with competitive benefits is offered.