Remote Service Design Analyst (HR/Finance/Payroll)

Capita; Remote; GBP 36,000 - 44,000; Full time

Job summary

A leading outsourcing company is looking for an experienced Service Analyst to support the creation of service designs for HR, Finance and Payroll. The role involves collaborating with teams and ensuring alignment with client requirements. Essential skills include shared service design experience and familiarity with ERP platforms. This is a permanent, home-based position with a competitive salary and various benefits.

Benefits

Salary up to £43,500

23 days' holiday (rising to 27)

Paid volunteering day

Company pension and life assurance

Voluntary benefits

Qualifications

• Experience in shared service design and implementation across multiple functions.
• Familiarity with ERP platforms and service transition planning.
• Ability to work collaboratively across dispersed teams.
• Familiarity with UX design and accessibility standards.
• Understanding of Government Digital Service (GDS) methodology.

Responsibilities

• Support the creation of Capita’s Service Blueprint and High-Level Operating Model.
• Assist functional teams in developing detailed service designs across HR, Finance and Payroll.
• Collaborate with the End-User Forum to present and iterate service designs.
• Ensure integration with external service elements and Capita’s technical solutions.
• Contribute to the development of SOPs and support testing and training preparation.

Skills

Shared service design implementation

Collaboration across teams

UX design familiarity

Government Digital Service methodology

Job description

A leading outsourcing company is looking for an experienced Service Analyst to support the creation of service designs for HR, Finance and Payroll. The role involves collaborating with teams and ensuring alignment with client requirements. Essential skills include shared service design experience and familiarity with ERP platforms. This is a permanent, home-based position with a competitive salary and various benefits.