Remote Senior Customer Service Advisor

Essential Employment; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is looking for a Senior Customer Service Advisor in the United Kingdom. This full-time temporary role involves providing advice and guidance on housing management issues, triaging queries, and collaborating with internal teams. Ideal candidates will have strong customer communication skills and familiarity with housing policies. Pay is £16.37 per hour.

Qualifications

• Experience in providing customer service via telephone and email.
• Knowledge of housing management issues is a plus.
• Ability to maintain accurate records and handle queries efficiently.

Responsibilities

• Provide advice and guidance to customers on housing management issues.
• Triage queries and complete duty referrals as needed.
• Collaborate with teams and external partners for positive outcomes.

Skills

Customer communication

Problem-solving

Team collaboration

Tools

MRI Orchard

Job description

Overview

Senior Customer Service Advisor needed Paying £16.37 per hr ref 5276754

Full time hours on a temporarybasis

Key Responsibilities

• Provide advice and guidance to customers via telephone and email on a wide range of housing management issues, including tenancy queries.
• Triage housing advice queries and complete duty referrals where appropriate.
• Use MRI Orchard to manage customer interactions and maintain accurate records.
• Ensure queries are resolved efficiently and in line with housing policies and procedures.
• Work collaboratively with internal teams and external partners to support positive outcomes for residents.

How to apply

If you are interested in the role, please email your CV [e-mail] the reference number.

About Essential Employment

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

Pre-employment checks

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