Remote Senior Customer Engagement Specialist

AYTM; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading market research firm is looking for a Senior Customer Engagement Specialist to join their team. This remote role requires 2+ years of experience in project management or customer service and strong interpersonal skills. Responsibilities include assisting clients with executing surveys and providing technical support. The company values empathy, creativity, and a vibrant culture and offers flexibility in working arrangements. Join a dynamic team focused on innovative solutions for clients in a growing industry.

Benefits

Flexible working hours

Remote work opportunities

Supportive work culture

Qualifications

• 2+ years of experience in relevant roles, such as project management or customer service.
• Experience with online survey platforms is beneficial.
• Strong interpersonal skills and ability to collaborate effectively.

Responsibilities

• Deliver issue resolution for customers via email, chat and phone.
• Assist clients with launching surveys and provide technical guidance.
• Conduct pre-launch checks of client programmed surveys.

Skills

Project Management

Customer Service

Interpersonal communication

Technical problem solving

Organizational skills

Google Workspace

Microsoft Office

Data analysis

Tools

Qualtrics

Survey Monkey

SurveyGizmo / Alchemer

Job description

A leading market research firm is looking for a Senior Customer Engagement Specialist to join their team. This remote role requires 2+ years of experience in project management or customer service and strong interpersonal skills. Responsibilities include assisting clients with executing surveys and providing technical support. The company values empathy, creativity, and a vibrant culture and offers flexibility in working arrangements. Join a dynamic team focused on innovative solutions for clients in a growing industry.