Remote Senior Climate-Tech SaaS Service Delivery Lead

Climate17; Remote; GBP 35,000 - 50,000; Full time

Job summary

A mission-driven SaaS company in climate-tech seeks a Senior Service Delivery Consultant to maximize client value from their platforms. The role involves overseeing client onboarding, providing technical support, and managing service inquiries within a fully remote setting. Candidates should have over 3 years of SaaS experience, exceptional communication skills, and the ability to manage technical documentation. This position offers a competitive salary from £35,000 to £50,000, along with opportunities for flexible working and significant impact on climate initiatives.

Benefits

Flexible working hours

Impact on net-zero transition

Collaboration with a passionate team

Qualifications

• 3+ years of experience in SaaS service delivery or consulting.
• Ability to translate functional requirements into technical specifications.
• Strong interpersonal skills to manage client relationships.

Responsibilities

• Oversee client onboarding and implementation for SaaS platforms.
• Serve as a single point of contact for support inquiries.
• Produce and maintain internal and external documentation.

Skills

SaaS implementation & support

Technical communication

Customer-facing & commercial acumen

Project management

Domain knowledge

Soft skills

Tools

CRM tools

Project management tools

Job description

A mission-driven SaaS company in climate-tech seeks a Senior Service Delivery Consultant to maximize client value from their platforms. The role involves overseeing client onboarding, providing technical support, and managing service inquiries within a fully remote setting. Candidates should have over 3 years of SaaS experience, exceptional communication skills, and the ability to manage technical documentation. This position offers a competitive salary from £35,000 to £50,000, along with opportunities for flexible working and significant impact on climate initiatives.