Remote Sales Representative & Scheduler

HireLATAM; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading pet grooming company is seeking a Remote Sales Representative & Scheduler to manage client communications and appointments. This role requires excellent communication skills, a customer-service orientation, and prior sales experience. Candidates must be fluent in English and tech-savvy, with the ability to work independently in a remote environment. This position offers career growth opportunities and 12 days of PTO after the probation period.

Benefits

12 days PTO annually

Opportunity to work remotely

Career growth potential

Qualifications

• Fluent in English (written and verbal).
• Ability to manage multiple priorities.
• Ability to resolve client inquiries effectively.

Responsibilities

• Handle incoming calls and schedule appointments.
• Plan and optimize daily groomer routes.
• Maintain accurate customer and pet records.

Skills

Exceptional communication and interpersonal skills

Organizational skills

Customer-service orientation

Sales experience

Tech-savvy

Tools

Scheduling software

CRM tools

Communication platforms

Job description

Job Title: Remote Sales Representative & Scheduler (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,600 USD - $1,800 USD/month depending on experience

Schedule: Monday - Friday, 8:00am - 5:00pm Eastern Time

Our Client

Our client is the world’s leading mobile pet grooming brand. Founded in Australia in 1996, they have now grown into a global leader offering cage-free, one-on-one grooming experiences in custom-designed vans equipped with air conditioning, heating, electricity, and water. They bring luxury and convenience to families while ensuring a calm and safe grooming experience for every pet.

Job Overview

The Sales Representative & Scheduler plays a critical role in driving customer satisfaction and operational efficiency. This role involves managing client communications, scheduling appointments, optimizing routes, supporting groomers, and ensuring their customers enjoy a seamless, stress-free grooming experience. As the first point of contact, the candidate must deliver excellent service and demonstrate strong organizational skills. Sales background is also important as the client needs an individual that is able to inform potential clients about the value of their service and be able to handle rebuttals regarding prices, providing the leads a better sense of the benefits this service has.

Responsibilities

• Handle incoming calls, answer client questions, and confidently explain and sell the benefits of mobile grooming services.
• Schedule appointments using scheduling software, balancing client availability, groomer schedules, and travel efficiency.
• Plan and optimize daily groomer routes to maximize productivity and reduce drive time.
• Communicate clearly with groomers about daily schedules, special requests, and client updates.
• Maintain accurate customer and pet records, including service history and preferences.
• Proactively resolve scheduling conflicts, customer concerns, or service issues in a professional and timely manner in collaboration with the owner.
• Track recurring appointments and assist with reminders, follow-ups, and client retention initiatives.

Qualifications, Skills, and Key Competencies

• Exceptional communication and interpersonal skills, fluent in English (written and verbal).
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Customer-service orientation, with proven ability to resolve client inquiries and concerns effectively.
• Previous sales experience with proven ability to overcome rebuttals while prompting leads to schedule services.
• Tech-savvy and comfortable with scheduling software, CRM tools, and communication platforms (Slack, WhatsApp, etc.).
• Self-motivated, reliable, and capable of working independently in a remote environment.
• Prior dispatching, call center, or scheduling experience preferred, ideally in service-based businesses. Customer success or equivalent roles are encouraged to apply.

Benefits

• 12 days PTO annually (5 vacation, 5 personal/sick, 2 floating days) available after 60-day probation period.
• Opportunity to work remotely with a supportive and collaborative team.
• Career growth potential as the business expands with additional vans and groomers.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. The citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!