Remote SaaS Onboarding Lead | Training & Customer Success

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Remote; GBP 50,000 - 60,000; Full time

Job summary

A SaaS scale-up company based in the UK is seeking a Customer Onboarding Specialist to lead onboarding programs and provide training on CRM platforms. The ideal candidate will have 2-5 years in SaaS onboarding and a strong understanding of CRMs like HubSpot or Salesforce. This fully remote role offers a salary of up to £60,000 along with medical and dental benefits, equity, and opportunities for progression into senior roles.

Benefits

Salary up to £60,000

Fully remote role

Medical & dental insurance

Equity

Ownership as the second UK team member

Progression into senior roles

Qualifications

• 2–5 years in SaaS onboarding, customer success, support, training, or similar.
• Experience with complex SaaS platforms, especially data-heavy products.
• Strong understanding of CRMs is advantageous.

Responsibilities

• Lead customer onboarding programmes over short cycles.
• Help customers set up data workflows and processes.
• Run online training for small groups and individuals.
• Troubleshoot moderate CRM and data challenges.
• Contribute to onboarding documentation and best practices.

Skills

Customer onboarding

Technical problem-solving

CRM familiarity

Teaching and coaching

Tools

HubSpot

Salesforce

Job description

A SaaS scale-up company based in the UK is seeking a Customer Onboarding Specialist to lead onboarding programs and provide training on CRM platforms. The ideal candidate will have 2-5 years in SaaS onboarding and a strong understanding of CRMs like HubSpot or Salesforce. This fully remote role offers a salary of up to £60,000 along with medical and dental benefits, equity, and opportunities for progression into senior roles.