Remote SaaS Client Success Manager

SchoolGrid; West Yorkshire; Remote; GBP 60,000 - 80,000; Full time

Job summary

A software solutions provider for schools is seeking a remote Client Support Manager to ensure excellent service to clients. The role focuses on resolving client issues, maintaining relationships, and collaborating with internal teams. Ideal candidates will have experience in software support and strong organizational skills. This position offers a competitive salary of £30,000 monthly and requires occasional commuting to the office during onboarding.

Benefits

40 days holiday

Ongoing development opportunities

Supportive team culture

Qualifications

• Experience providing software or technical platform support.
• Ability to handle multiple cases efficiently.
• Collaborative team player in a fast-moving environment.

Responsibilities

• Take ownership of client support requests from initial contact through to resolution.
• Identify recurring issues and suggest improvements.
• Collaborate with internal teams to resolve issues.

Skills

Excellent written and verbal communication skills

Strong organisational skills

Empathetic and patient

Tools

Zoho Desk

Zendesk

Job description

A software solutions provider for schools is seeking a remote Client Support Manager to ensure excellent service to clients. The role focuses on resolving client issues, maintaining relationships, and collaborating with internal teams. Ideal candidates will have experience in software support and strong organizational skills. This position offers a competitive salary of £30,000 monthly and requires occasional commuting to the office during onboarding.