Remote-Ready Strategic CSM for Enterprise

Pigment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A SaaS company is seeking a Customer Success Manager in London to ensure high customer adoption and business value from their platform. The role requires managing customer implementations and fostering relationships with high-value accounts. With a degree and 5 years of experience in account management or SaaS, candidates must excel in creating strong executive relationships and delivering impactful presentations. This position offers a competitive compensation package with various benefits, including stock options and flexible working hours.

Benefits

Competitive package

Stock options

Flexible working hours

Bike2work scheme

Remote-friendly environment

Qualifications

• 5 years of experience in customer success or account management.
• Proven ability to manage high-volume accounts effectively.
• Experience in building strong C-level executive relationships.

Responsibilities

• Ensure customer adoption and value from Pigment.
• Manage customer implementations and navigate organizational structures.
• Deliver presentations and optimize engagement through creative solutions.

Skills

Customer adoption management

Account management

Relationship building

Presentation skills

SaaS industry experience

Education

BA/BS degree

MBA or advanced degree

Job description

A SaaS company is seeking a Customer Success Manager in London to ensure high customer adoption and business value from their platform. The role requires managing customer implementations and fostering relationships with high-value accounts. With a degree and 5 years of experience in account management or SaaS, candidates must excel in creating strong executive relationships and delivering impactful presentations. This position offers a competitive compensation package with various benefits, including stock options and flexible working hours.