Remote Mortgage Broker Support Advisor

TECHNOLOGY AND RISK RECRUITMENT LTD; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A well-established financial services organisation is seeking a Customer Service Advisor to enhance their Intermediary Team. In this fully remote position, you'll manage inbound calls and emails, support mortgage brokers, and guide them through the necessary processes. Ideal candidates will have a customer-first mindset along with prior experience in customer service. This role provides a supportive environment with opportunities for career development, mainly working remotely after initial training.

Benefits

Permanent position

Hybrid working

Clear development opportunities

Qualifications

• Experience within financial services is desirable.
• Understanding of the mortgage broker sector or willingness to learn.
• Basic knowledge of UK mortgage regulation or willingness to learn.

Responsibilities

• Manage inbound telephone calls and prioritise emails.
• Support brokers via LiveChat and online platforms.
• Assist with product queries and new mortgage submissions.
• Process new broker registrations within agreed SLAs.
• Guide brokers through the online portal and resources.
• Promote a right-first-time approach to submissions.
• Act as an ambassador for the organisation.

Skills

Strong written and verbal communication skills

Excellent organisation

Time management

Problem-solving abilities

Customer-first mindset

Confident decision-maker

Education

Previous experience in customer service

Job description

A well-established financial services organisation is seeking a Customer Service Advisor to enhance their Intermediary Team. In this fully remote position, you'll manage inbound calls and emails, support mortgage brokers, and guide them through the necessary processes. Ideal candidates will have a customer-first mindset along with prior experience in customer service. This role provides a supportive environment with opportunities for career development, mainly working remotely after initial training.