Remote Microsoft Cloud Services Manager

TEKenable Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital transformation company is seeking a dynamic Support Manager to lead its managed services support team. Responsibilities include managing a diverse team, ensuring high-quality service delivery of Microsoft cloud solutions like Azure and Dynamics 365, and overseeing incident management. Candidates should have a strong grounding in ITIL practices and experience in managed service delivery. The role offers flexibility to work remotely from Ireland or the UK, with extensive benefits including health insurance and a pension scheme.

Benefits

Remote working flexibility

Health & life insurance

Pension scheme

Equipment provided

Flexible working hours

Qualifications

• Strong grounding in ITIL v4 practices required.
• Proven experience in managed service delivery within enterprise environments.
• Familiarity with incident, problem, change, and request management processes.

Responsibilities

• Manage and develop a diverse team of support engineers.
• Coordinate daily support operations ensuring ITIL adherence.
• Support client engagement with assigned clients.

Skills

ITIL v4 practices

Managed service delivery coordination

Stakeholder management

Analytical mindset

Microsoft technology stack familiarity

Education

ITIL Foundation certification

Tools

ITSM Platform

Job description

A leading digital transformation company is seeking a dynamic Support Manager to lead its managed services support team. Responsibilities include managing a diverse team, ensuring high-quality service delivery of Microsoft cloud solutions like Azure and Dynamics 365, and overseeing incident management. Candidates should have a strong grounding in ITIL practices and experience in managed service delivery. The role offers flexibility to work remotely from Ireland or the UK, with extensive benefits including health insurance and a pension scheme.