Remote IT Service Management Specialist

Telefonica Tech; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking an experienced IT professional for a full-time role in Belfast. Responsibilities include managing ITIL processes, ensuring compliance, and coordinating with suppliers. Ideal candidates will possess IT Service Management experience and a strong understanding of ITIL. The role supports remote work and welcomes applicants who may not meet all criteria but feel they are a strong fit.

Qualifications

• Operational ownership of ITIL processes.
• Experience in IT Service Management.
• Good technical understanding.

Responsibilities

• Manage deployment of processes and evaluate performance metrics.
• Ensure compliance with process and data standards.
• Coordinate delivery involving suppliers and manage roadblocks.
• Leverage tools for effective process delivery.
• Identify improvement opportunities.

Skills

Configuration and Asset Management

Software Asset Management

Incident Management

Request Management

Knowledge Management

Problem Management

Change and Release Management

ITIL Operational knowledge

Technical understanding

Performance and delivery targets achievement

Job description

A technology solutions provider is seeking an experienced IT professional for a full-time role in Belfast. Responsibilities include managing ITIL processes, ensuring compliance, and coordinating with suppliers. Ideal candidates will possess IT Service Management experience and a strong understanding of ITIL. The role supports remote work and welcomes applicants who may not meet all criteria but feel they are a strong fit.