Remote Incident Coordinator - Greek Speaking Support

TransUnion; Remote; GBP 40,000 - 60,000; Full time

Job summary

A major credit reference agency is looking for a Customer Service Incident Coordinator who is fluent in Greek and English. In this remote role, you will screen and interview clients regarding fraud or identity theft issues, provide expert assistance, and manage customer expectations. The position requires strong communication skills and the ability to handle sensitive situations professionally. Join a team that values growth and inclusivity while enjoying a comprehensive benefits package including annual leave, wellness days, and a contributory pension scheme.

Benefits

26 days annual leave + bank holidays

Global paid wellness days off

Generous contributory pension scheme

Private health care

Access to wellness programmes

Qualifications

• Must be fluent in Greek and English (Written and Verbal).
• Experience in Customer Service.

Responsibilities

• Screen and interview clients by telephone regarding breach / fraud and / or identity theft.
• Provide professional customer service and assistance.
• Communicate services clearly to customers.
• Prepare letters and initiate communications with relevant parties.

Skills

Fluent in Greek

Fluent in English (Written and Verbal)

Customer Service Experience

Job description

A major credit reference agency is looking for a Customer Service Incident Coordinator who is fluent in Greek and English. In this remote role, you will screen and interview clients regarding fraud or identity theft issues, provide expert assistance, and manage customer expectations. The position requires strong communication skills and the ability to handle sensitive situations professionally. Join a team that values growth and inclusivity while enjoying a comprehensive benefits package including annual leave, wellness days, and a contributory pension scheme.