Remote Game Support Agent — Spain (Entry-Level)

Universally Speaking; Remote; GBP 25,000 - 30,000; Part time

Job summary

A leading gaming support company in the United Kingdom is looking for a Customer Service Representative. The role involves assisting players with inquiries and issues related to game functionality and account management. Candidates should demonstrate good communication skills and a genuine interest in video games. This remote position offers training from experts, fostering player satisfaction and engagement. Ideal for motivated entry-level individuals willing to learn and work flexible hours.

Benefits

Training and learning provided

Flexible working hours

Remote position

Qualifications

• Previous customer service experience is a plus.
• Motivated entry-level candidates are welcome.
• Availability to work flexible hours.

Responsibilities

• Respond promptly to player support inquiries.
• Diagnose and resolve player issues.
• Document cases and maintain knowledge-base entries.
• Contribute to the continuous improvement of support processes.

Skills

Good written communication skills in English

Interest in video games and online communities

Basic tech awareness

Teamwork and constructive feedback

Positive and empathetic attitude

Tools

Jira

Ticketing tools

Job description

A leading gaming support company in the United Kingdom is looking for a Customer Service Representative. The role involves assisting players with inquiries and issues related to game functionality and account management. Candidates should demonstrate good communication skills and a genuine interest in video games. This remote position offers training from experts, fostering player satisfaction and engagement. Ideal for motivated entry-level individuals willing to learn and work flexible hours.