Remote Cybersecurity Service Delivery Lead

Palo Alto Networks; Greater London; Remote; GBP 65,000 - 85,000; Full time

Job summary

A leading cybersecurity firm based in the United Kingdom is seeking a Service Delivery Leader to manage the customer lifecycle and drive product adoption across a range of clients. You will be engaging with high-level executives and ensuring customer success with our products. Ideal candidates should have over 8 years of experience in customer-facing roles with a focus on Cloud Security or related fields. The position includes potential travel for strategic engagements and requires current UK Security Clearance.

Qualifications

• 8+ years in a customer-facing role, managing post-sales engagements.
• Ability to interact with C-suite clients and drive business value.
• Experience with customer success software is a plus.
• UK Security Clearance (SC) is required.

Responsibilities

• Manage post-sales customer lifecycle and adoption.
• Act as primary point of contact for key accounts.
• Collaborate with internal teams to deliver customer value.

Skills

Customer-facing experience

Cloud Security expertise

DevSecOps expertise

Networking Security expertise

Security Operations knowledge

Client-focused program management

Customer success software proficiency

Tools

Salesforce

Gainsight

Jira

Job description

A leading cybersecurity firm based in the United Kingdom is seeking a Service Delivery Leader to manage the customer lifecycle and drive product adoption across a range of clients. You will be engaging with high-level executives and ensuring customer success with our products. Ideal candidates should have over 8 years of experience in customer-facing roles with a focus on Cloud Security or related fields. The position includes potential travel for strategic engagements and requires current UK Security Clearance.