Remote Customer Support Lead — 4-Day Week (UK)

Picklebet; Remote; GBP 35,000; Full time

Job summary

A growing online gaming company is seeking an ambitious Assistant Manager for their Customer Service team in the UK. In this remote role, you will ensure the smooth operation of the Customer Support department and mentor operators. The ideal candidate has a strong Customer Service background with at least 2 years of experience, preferably in the gambling industry. Enjoy four-day work weeks and opportunities for career growth within a supportive team culture.

Benefits

Opportunities to attend sporting and racing events

Fast track career progression

Collaborative and supportive culture

Qualifications

• Minimum 2 years experience in Customer Service, ideally in the gambling industry.
• Proven record of service excellence.
• Ability to partner with a diverse range of stakeholders.

Responsibilities

• Ensure smooth operation of the Customer Support department.
• Handle escalations and provide coaching to Customer Support Operators.
• Conduct Quality Assurance checks on live chats and emails.

Skills

Customer Service

Communication skills

Critical thinking

Problem-solving

Job description

A growing online gaming company is seeking an ambitious Assistant Manager for their Customer Service team in the UK. In this remote role, you will ensure the smooth operation of the Customer Support department and mentor operators. The ideal candidate has a strong Customer Service background with at least 2 years of experience, preferably in the gambling industry. Enjoy four-day work weeks and opportunities for career growth within a supportive team culture.