Remote Customer Service & Tech Support Executive

Love Recruitment; Remote; GBP 24,000 - 30,000; Full time

Job summary

A wellness brand is seeking a Customer Service Executive to provide excellent support to customers via email, chat, and phone. This remote role is perfect for someone organized and proactive, with experience in customer service and tools like Shopify and Zendesk. Responsibilities include handling customer queries, managing online orders, and coordinating with delivery partners. The ideal candidate will thrive in a fast-paced environment and be comfortable working independently. Flexible scheduling is required with occasional visits to the London showroom.

Qualifications

• Experience in customer service technical support or maintenance coordination.
• Strong written and verbal communication skills in English.
• Highly organised, detail-oriented, and proactive.

Responsibilities

• Handle customer queries across email and chat with a solution-focused approach.
• Manage and update our Shopify store including product processing.
• Coordinate spare part orders and technician visits.

Skills

Customer service experience

Technical support experience

Communication skills

Knowledge of Shopify

Knowledge of Zendesk

Tools

Shopify

Zendesk

Google Sheets/Excel

Slack

Job description

A wellness brand is seeking a Customer Service Executive to provide excellent support to customers via email, chat, and phone. This remote role is perfect for someone organized and proactive, with experience in customer service and tools like Shopify and Zendesk. Responsibilities include handling customer queries, managing online orders, and coordinating with delivery partners. The ideal candidate will thrive in a fast-paced environment and be comfortable working independently. Flexible scheduling is required with occasional visits to the London showroom.