Remote Customer Service Specialist – Blood Donation Support

Dev; Remote; GBP 10,000 - 40,000; Full time

Job summary

A global customer experience management company is seeking a Customer Service Specialist to support the NHS Blood and Transplant service. In this role, you will make outbound calls to help individuals rebook blood donation appointments, providing empathetic support and accurate information. This full-time, remote position requires flexibility and offers ongoing training and career development opportunities. A genuine passion for customer service and a strong desire to help others are essential for success in this role.

Benefits

On-going coaching and development

Opportunities for career development

Qualifications

• Ability to deliver a first-class customer experience.
• Desire to help all callers providing accurate information.
• Self-motivated with passion for assisting others.

Responsibilities

• Resolve customer inquiries with speed and precision.
• Assist customers with queries.
• Deliver a service where patience and empathy are central.

Skills

Empathy

Customer service

Communication

Job description

A global customer experience management company is seeking a Customer Service Specialist to support the NHS Blood and Transplant service. In this role, you will make outbound calls to help individuals rebook blood donation appointments, providing empathetic support and accurate information. This full-time, remote position requires flexibility and offers ongoing training and career development opportunities. A genuine passion for customer service and a strong desire to help others are essential for success in this role.