Remote Customer Service Advisor - Work From Home

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A training and development company is seeking Customer Service Advisors to work from home in Thornaby-on-Tees. The role involves managing inbound calls and appointments with a focus on efficiency and empathy. Offering a salary of £23,809.50 per annum, this position includes numerous benefits such as 28 days of holiday, employee welfare support, and career development opportunities. Applicants should possess good communication skills and enjoy working in a fast-paced environment.

Benefits

28 days holiday including bank holidays

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Career development opportunities

Qualifications

• Must have good communication skills and a polite telephone manner.
• Ability to empathize with callers and understand their needs.
• Experience handling inbound calls and managing appointments is a plus.

Responsibilities

• Handle inbound calls to book, re-schedule, and cancel appointments.
• Demonstrate a high regard for efficiency and accuracy.
• Provide professional support while interacting with the public.

Skills

Good communication skills

Ability to empathize with callers

Comfortable in a fast-paced environment

Professional telephone manner

Job description

A training and development company is seeking Customer Service Advisors to work from home in Thornaby-on-Tees. The role involves managing inbound calls and appointments with a focus on efficiency and empathy. Offering a salary of £23,809.50 per annum, this position includes numerous benefits such as 28 days of holiday, employee welfare support, and career development opportunities. Applicants should possess good communication skills and enjoy working in a fast-paced environment.