Remote Customer Care Team Lead

Utilita Energy; England; Hybrid; GBP 30,000; Full time

Job summary

An energy service provider is seeking a Customer Care Team Leader to oversee exceptional service for prepayment customers. This role demands strong leadership to motivate and develop a successful team, manage escalated queries, and ensure adherence to company policies. The ideal candidate will have experience in customer service leadership and a focus on customer needs. Benefits include bonus schemes, career progression opportunities, healthcare, and a supportive work environment.

Benefits

Bonus Scheme

Career progression

25 days annual leave

Wellbeing support

Health care scheme

Employee Assistance Programme

Volunteering day

Pension scheme

Qualifications

• Experience in customer service leadership role.
• Ability to motivate and develop a successful team.
• Strong understanding of customer needs.

Responsibilities

• Deliver exceptional customer service to prepayment customers.
• Coach and develop staff to improve their performance.
• Manage escalated queries from team members.
• Ensure adherence to company policies and procedures.
• Work collaboratively with internal departments.

Skills

Leadership

Empathy

Team management

Customer service

Job description

An energy service provider is seeking a Customer Care Team Leader to oversee exceptional service for prepayment customers. This role demands strong leadership to motivate and develop a successful team, manage escalated queries, and ensure adherence to company policies. The ideal candidate will have experience in customer service leadership and a focus on customer needs. Benefits include bonus schemes, career progression opportunities, healthcare, and a supportive work environment.