Remote Community Moderator for Major Gaming Client – Work from Home, Bilingual English and French

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Full time

Job summary

A virtual service provider is hiring a Remote Community Moderator to support a major gaming client from home. The role requires proficiency in English and French, a passion for the gaming industry, and the ability to provide excellent customer service across platforms like Discord and Twitter. Applicants should possess strong communication skills, patience, and a positive attitude while engaging with the gaming community. This opportunity allows flexible scheduling and independence in work.

Qualifications

• Must read, write, and speak English and French fluently.
• Ability to engage with the gaming community.
• Skilled in responding promptly to customer inquiries.
• Able to task-switch easily and adapt to changing requirements.

Responsibilities

• Provide email and chat support for gaming inquiries.
• Moderate community engagements on various platforms.
• Craft personal and appropriate responses to players.
• Monitor assigned channels per client guidelines.

Skills

Proficiency in English

Proficiency in French

Understanding cultural nuances

Passion for gaming

Communication skills

Patience and empathy

Tools

Discord

Facebook

Twitter

YouTube

Instagram

TikTok

Job description

Remote Community Moderator for Major Gaming Client – Work from Home, English and French

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world‑renowned — with gaming studios across the globe — for its premier gaming subscription service and catalog of award‑winning titles.

If you love gaming, take this opportunity to combine your passion with revenue‑generating gig work. Earn from home and make money doing what you love.

What’s Needed to Provide Support for this Client

• Proficiency in reading, writing, and speaking English and French is essential.
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game‑specific terminology, slang, and context.
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

Must-Have Qualities and Capabilities

• Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
• Engagement moderation, crafting personal, appropriate, on‑brand responses to players.
• Monitoring all assigned Community channels, applying the client’s moderation guidelines and actions as appropriate.
• Coordinating activities and actions with team members and client representatives.
• Depending on the assigned studio, there may be limited direct engagement with players and/or templated responses provided.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client’s guidelines.
• Able to task‑switch with ease and evolve as the requirements of the role change over time. Deliver excellent customer service.
• Fluency in English.

Community Platforms May Include

• Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram, and TikTok. Strong experience on these platforms will be an added advantage.

What It Takes to Succeed

You must be self‑motivated, possess outstanding problem‑solving skills, patience, and empathy. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and excellent customer service while efficiently navigating multiple systems.

No degree necessary – This great work‑from‑home opportunity is for anyone ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Prior to servicing a client opportunity through the Arise® Platform, a series of assessments and a virtual certification course must be successfully completed.

About Arise

Arise connects small home‑based businesses run by people like you to prestigious Fortune 500 clients through a virtual platform. Arise provides the clients, you provide the service. You can select the support programs you wish to service and create your own schedule from available intervals – all from the comfort of home.

This is not an offer of employment. It is an opportunity to enter into a business‑to‑business relationship with Arise.