Remote Community Moderator — Bilingual EN/FR (Gaming)

Arise Virtual Solutions; Remote; GBP 40,000 - 60,000; Part time

Job summary

A leading virtual support platform seeks a Remote Community Moderator to provide email and chat support to gamers in English and French. The ideal candidate will have strong communication skills, a passion for gaming, and the ability to engage effectively with players while resolving their issues. Responsibilities include monitoring community channels, crafting on-brand responses, and ensuring a positive customer experience. This flexible work-from-home opportunity is ideal for self-motivated individuals ready to create their own schedules.

Qualifications

• Fluency in English and French is essential.
• Strong communication skills and understanding of gaming industry terminology.
• Ability to engage with players and resolve issues effectively.

Responsibilities

• Provide email and chat support to gamers.
• Monitor community channels and apply moderation guidelines.
• Create engaging responses and maintain a positive customer experience.

Skills

Proficiency in English

Proficiency in French

Patience

Empathy

Problem-solving skills

Excellent written communication

Tools

Forum platforms

Discord

Social media platforms (Twitter, Facebook, etc.)

Job description

A leading virtual support platform seeks a Remote Community Moderator to provide email and chat support to gamers in English and French. The ideal candidate will have strong communication skills, a passion for gaming, and the ability to engage effectively with players while resolving their issues. Responsibilities include monitoring community channels, crafting on-brand responses, and ensuring a positive customer experience. This flexible work-from-home opportunity is ideal for self-motivated individuals ready to create their own schedules.