Remote Client Success Manager: Cybersecurity Partnerships

Digital Waffle; Remote; GBP 40,000 - 55,000; Full time

Job summary

A cybersecurity services provider is seeking a Client Success Manager to champion client excellence. This role involves managing client relationships, conducting feedback sessions, and overseeing deliverables. The ideal candidate should have a minimum of 24 months in a client-focused role, with strong communication skills and an understanding of IT services. Benefits include 28 days of annual leave, ongoing training, and a 5% employer pension contribution.

Benefits

28 days annual leave plus bank holidays

Fully funded ongoing training and certifications

Life cover and sickness cover

Private medical cover

Home working allowance

5% employer pension contribution

Qualifications

• Minimum 24 months in a client-focused role.
• Experience with quarterly business reviews.
• Strong communication and presentation skills.

Responsibilities

• Build and maintain strong, trust-based client relationships.
• Conduct regular feedback sessions.
• Proactive issue resolution and client satisfaction.

Skills

Client Relationship Management

Effective Communication

IT Services Understanding

Time Management

CRM Systems Proficiency

Job description

A cybersecurity services provider is seeking a Client Success Manager to champion client excellence. This role involves managing client relationships, conducting feedback sessions, and overseeing deliverables. The ideal candidate should have a minimum of 24 months in a client-focused role, with strong communication skills and an understanding of IT services. Benefits include 28 days of annual leave, ongoing training, and a 5% employer pension contribution.