Remote Bilingual Customer Service Executive (EN/DE)

The Bike Club; United Kingdom; Hybrid; Confidential; Full time

Job summary

A leading children's bike subscription service in the United Kingdom is looking for a committed Customer Service Executive to enhance the customer experience. The role involves handling member queries across various channels while providing tailored advice on bicycle options. Ideal candidates will be fluent in English and German, have a proven customer service background, and demonstrate strong problem-solving abilities. Enjoy flexible hours and remote work options with a focus on sustainability and ethical practices.

Benefits

Flexible hours

26 days annual leave plus bank holidays

Discount on bike subscription

Enhanced parental leave

B Corp Certified company benefits

Qualifications

• Fluency in both English and German is essential.
• Minimum 1 year of experience in customer service role.
• Strong communication skills, both written and verbal.

Responsibilities

• Handle member queries via email, phone, and social media.
• Provide tailored advice on our bicycles.
• Gather customer feedback and share insights with the team.

Skills

Fluency in English

Fluency in German

Strong problem-solving skills

Customer support

Dependable team player

Tools

CRM tools

Job description

A leading children's bike subscription service in the United Kingdom is looking for a committed Customer Service Executive to enhance the customer experience. The role involves handling member queries across various channels while providing tailored advice on bicycle options. Ideal candidates will be fluent in English and German, have a proven customer service background, and demonstrate strong problem-solving abilities. Enjoy flexible hours and remote work options with a focus on sustainability and ethical practices.