Remote Associate Manager - Social Media & CX

Marco's Franchising, LLC; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading franchising company is seeking an Associate Manager for Social Media and Customer Experience. This remote role involves assisting in resolving customer issues, supporting operations, and enhancing customer experience across marketing channels. The ideal candidate will have a Bachelor's degree, 2 to 5 years of customer service experience, and proficiency in Microsoft Office. Strong organizational skills and effective communication are essential for success in this fast-paced environment.

Qualifications

• 2 to 5 years of experience in customer service.
• Strong/clear written and presentation communication skills.
• Ability to handle multiple projects with various timelines.

Responsibilities

• Assist with reputation management of social channels.
• Support Operations and Franchisees with guest experience resolution.
• Help with monthly analytics, refining and establishing processes.

Skills

Reputation management

Social media platforms

Organizational skills

Time management

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Microsoft Office - Word

Microsoft Office - Excel

Microsoft Office - PowerPoint

Job description

A leading franchising company is seeking an Associate Manager for Social Media and Customer Experience. This remote role involves assisting in resolving customer issues, supporting operations, and enhancing customer experience across marketing channels. The ideal candidate will have a Bachelor's degree, 2 to 5 years of customer service experience, and proficiency in Microsoft Office. Strong organizational skills and effective communication are essential for success in this fast-paced environment.