Remote ASB Caseworker - Drive Resolutions & Court-Ready

Stonewater Careers; Oxford; Remote; GBP 35,000; Full time

Job summary

A housing organization is seeking an Anti-Social Behaviour Caseworker to manage casework from start to finish, ensuring customer commitments are delivered. This remote role requires strong influencing and negotiation skills, along with the ability to prepare and present cases in court. Candidates should be compassionate and capable of navigating challenging conversations with customers in sensitive situations.

Qualifications

• Experience in handling casework efficiently from start to finish.
• Ability to prepare and present cases at court.
• Capable of managing challenging conversations and customer needs.

Responsibilities

• Take ownership of ASB casework ensuring customer commitments are met.
• Deliver resolutions and next steps for customers.
• Provide a compassionate approach to customers experiencing distress.

Skills

Influencing and negotiation skills

Compassionate communication

Job description

A housing organization is seeking an Anti-Social Behaviour Caseworker to manage casework from start to finish, ensuring customer commitments are delivered. This remote role requires strong influencing and negotiation skills, along with the ability to prepare and present cases in court. Candidates should be compassionate and capable of navigating challenging conversations with customers in sensitive situations.