Remote APAC Lead, Technical Support Engineer

Airship; Remote; GBP 60,000 - 83,000; Full time

Job summary

A global tech company is looking for a Lead Technical Support Engineer to oversee its APAC support team. This fully remote role involves managing team operations, serving as the primary technical escalation point for complex issues. The role demands strong leadership skills, technical expertise, and the ability to deliver exceptional customer support. Successful candidates will have a background in coaching team members and a passion for problem-solving in a dynamic environment.

Benefits

Stock options

Flexible work environment

Remote work opportunities

Qualifications

• Proven experience in team leadership with strong judgment.
• Ability to read and write code.
• Experience supporting teams on complex technical challenges.

Responsibilities

• Manage the Technical Support team in APAC.
• Serve as the technical escalation point for customers.
• Document and improve customer experience through knowledge sharing.

Skills

Customer-centric decision-making

Team leadership

Critical thinking

Technical troubleshooting

Code comprehension

Written and verbal communication

Tools

Zendesk

JIRA

Salesforce

Job description

A global tech company is looking for a Lead Technical Support Engineer to oversee its APAC support team. This fully remote role involves managing team operations, serving as the primary technical escalation point for complex issues. The role demands strong leadership skills, technical expertise, and the ability to deliver exceptional customer support. Successful candidates will have a background in coaching team members and a passion for problem-solving in a dynamic environment.