Relief Retail Security Officer

Mitie; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security firm is seeking a Retail Relief Security Officer to provide safety and security in Southampton. Candidates must have retail experience and a full UK driver's license. The role requires flexibility in working hours and the ability to deliver exceptional customer service while maintaining site security. This position offers a pay rate of £13.97 per hour.

Qualifications

• Full UK driver's license with access to own vehicle is essential.
• Door Supervisor SIA License.

Responsibilities

• Provide safety and security to customer's property, people, and/or assets.
• Deliver exceptional customer service to both staff and visitors.
• Conduct regular patrols of the site.

Skills

Retail experience

Excellent communication skills

Ability to work well under pressure

Job description

Overview

Job Title - Retail Relief Security Officer

Location - Bournemouth, Southampton Areas

Hours - Various shifts (between 0800 and 2200) - must be flexible to work any day/time

Pay Rate - £13.97

Requirements

• Retail experience is essential
• Must have full driving licence and own vehicle

Responsibilities

You are required to provide safety and security to our customer\'s property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our client\'s reputation. As this is a relief role covering both sickness and holiday, you must be flexible in terms of what days you work and able to pick up shifts last minute. Ideally, you would have a full UK driver\'s licence and access to your own vehicle.

Main Duties

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request.
• Ensure the relevant reports are completed in order for accurate information to be recorded.

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Door Supervisor SIA License.
• Excellent communication skills.
• Ability to work well under pressure.
• Full UK drivers licence with access to own vehicle is essential.