Relief House Manager

McCarthy and Stone; England; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A national property management company is seeking a Relief House Manager to provide excellent customer service and support to Homeowners in Hertfordshire and Essex. The role involves front-of-house management, event coordination, and promoting a safe and enjoyable living environment. Ideal candidates will have a strong background in customer service and effective problem-solving skills. This position offers flexible hours and various benefits including a pension and training.

Benefits

Group personal pension

Life assurance

Medical screening

Full induction and training

Excellent career progression

Beautiful surroundings

Qualifications

• Customer-centric approach to service.
• Ability to manage multiple responsibilities effectively.
• Professional demeanor with high standards.

Responsibilities

• Help Homeowners settle into their new homes.
• Provide front-of-house service and welcome visitors.
• Promote communication between Homeowners and staff.
• Manage grounds and ensure safety and security.
• Facilitate social interactions for Homeowners.

Skills

Excellent communication skills

Extensive experience in customer service

Reliability and flexibility

Resilience and effective problem-solving

Basic awareness of Health and Safety

Proficiency in Microsoft Word and Outlook

First aid qualifications

Job description

Do you take pride in delivering excellent customer service? Do you enjoy multi-tasking and finding solutions? Are you passionate about organising and facilitating social events? McCarthy Stone is looking for a Relief House Manager to join our team, covering ad hoc shifts around Hertfordshire and Essex.

Hours: Flexible hours to be agreed with the Operations Manager

Hourly rate: £13.37 per hour

Mileage will be paid.

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression, and the opportunity to work in beautiful surroundings.

About the Role of a Casual House Manager

We seek a customer-centric House Manager to exemplify our high-quality customer standards. The role involves front-of-house management, facilities, event coordination, and customer service.

Some duties include:

1. Helping Homeowners settle into their new homes.
2. Providing professional front-of-house service and welcoming visitors warmly.
3. Offering help, support, and advice to Homeowners as needed.
4. Promoting good communication between Homeowners, their families, and our partners and suppliers.
5. Managing the development's gardens and grounds to ensure a safe, secure, and well-maintained environment.
6. Dealing professionally with emergency situations.
7. Facilitating social interactions and helping Homeowners enjoy retirement living.

Candidate Key Competencies

• Excellent communication skills with a positive “can do” attitude.
• Extensive experience in customer service roles.
• A professional approach with high standards.
• Reliability and flexibility to handle out-of-hours calls and emergencies.
• Ability to thrive in a busy, varied environment.
• Resilience and effective problem-solving skills.
• Basic awareness of Health and Safety is advantageous.
• Proficiency in Microsoft Word and Outlook.
• First aid qualifications are a plus.

Join McCarthy & Stone, a successful and expanding national company, and receive the support to meet your career goals. Could this be the perfect role for you?