Relief Dual Service Operative (Security & Cleaning)

Anchor Group Services; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A nationwide service provider is seeking a Relief Dual Service Operative (Security & Cleaning) in Stoke-on-Trent. The role involves safeguarding property and maintaining cleanliness at the Longton Exchange Shopping Centre. Key qualifications include a valid SIA licence, excellent communication skills, and reliability. This position offers flexible working hours with a pay rate of £13.21 per hour and access to various employee benefits, including training opportunities and an employee assistance programme.

Benefits

Employee Assistance Programme

Wage advances with 'Wagestream'

Access to training

Cycle to Work Scheme

Full uniform provided

Qualifications

• Valid frontline SIA licence DS or SG is required.
• Customer service experience and confidence to handle conflict.
• Reliable, punctual, and smart appearance is essential.

Responsibilities

• Provide security services in accordance with site procedures.
• Report irregularities and escalate incidents appropriately.
• Assist with cleaning tasks and maintain a tidy environment.
• Support customers with inquiries and provide a friendly service.

Skills

Customer Service

Attention to Detail

Communication Skills

Flexibility

Ability to Handle Conflict

Education

Valid SIA Licence

5-year employment history check

Job description

Relief Dual Service Operative (Security & Cleaning)

Stoke-on-Trent, United Kingdom | Posted on 30/01/2026

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

Job Role: Relief DualService Operative (Security & Cleaning)

Working Hours: Zero hours

Pay: £13.21 per hour

Location: Longton Exchange Shopping Centre

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services,for a Dual Service Operative (Security & Cleaning) to join ourestablished team in Stoke-on-Trent and the surrounding area..

The successful candidate must have a valid SIA Licence as aminimum. You will be part of a forward thinking team that delivers a high levelof customer service, assisting with the site cleaning and security and overall running of the centre. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover shifts, as and when required. As a Relief Dual Service Operative,you will be required to support the site cleaning and security teams by being flexible and reliable to cover shifts as required, this includes working a variety of shifts.

Duties include:

• Protecting the client’s property, people and/or assets byproviding security services in direct accordance with the sites publishedAssignment Instructions (AI’s) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities;informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely, accurate andappropriate manner to the Control Room/ Shift Manager/OperationsManager/Emergency Services as appropriate for serious incidents
  
• Completing reports by recording observations, information,occurrences, and surveillance activities
  
• Maintaining organisation's stability and reputation bycomplying with legal requirements
  
• React accordingly to any cleaning needs such as litter pickingand reactive cleaning of spillages, mopping and upkeep of centre.
  
• Contributing to team effort by accomplishing related resultsas needed
  
• Acting as a first line support to customers and visitors tosite, providing a professional and friendly service
  
• Understanding the needs of our customer, respond accordinglyto customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  

Requirements

• Full5-year employment checkable history
  
• Validfrontline SIA licence DS or SG
  
• CustomerService experience and confidence to handle conflict in a correctmanner
  
• Flexibleto meet the job requirements
  
• Excellentcommunication skills both written and verbal
  
• Smartappearance and be well-groomed
  
• Reliableand punctual
  
• Highlevel of enthusiasm and passion
  
• Abilityto work in a fast-moving environment
  
• Access to a range of nationally recognised courses to helpfurther your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, withfinancial support available
  
• Auto Enrolment Pension (if earnings reach the minimumrequirement for auto-enrolment)
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provide
  
• Free Employee Assistance Programme 24/7 including access tocounselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

What’s Next?

I f you would like to be consideredfor this position, APPLY NOW and we will be in touch.

Other companies may call this role: Dual Service Operative,Security & Cleaning Operative, Security Operative, Patrol Officer, ShoppingCentre Security Officer, Security Enforcement Officer, Customer Security Officer

Within commuting distance of:Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.