Regulatory Affairs Training Manager – Regulatory Information Management (RIM). Job in Glasgow E[...]

Cpl Life Sciences; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job description

Job Title: Regulatory Affairs Training Manager - Regulatory Information Management (RIM)

Description: 18-month Contract, Inside IR35

Location: Remote, 1x a month travel to West London

Rate: £430/day via umbrella engagement only

The RA Training Manager - RIM will have a key role in the success of continued Veeva RIM roll-out and implementation. Supporting Organizational Change Management (OCM) training activities as a core SME and ensuring RA staff have access to fit-for-purpose training material. In alignment with the Functional Change Lead, the RA Training Manager - RIM will be responsible for the training plan creation and management, contribute to the design of training approach, prepare training materials, and organize training development; training coordination and delivery to Super Users and End Users.

Major Accountabilities

• Program Training Materials Development and Publishing
• Review and validate central Training material related to Veeva RIM platform deployment
• Create any local Function-specific materials as required, especially for Super Users
• Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)
• Set up any mandatory e-Learning content training in Up4Growth for training push
• Training Communications
• Customize Training communications material from Central Training team to provide proactive information and regular updates
• Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes
• Support coordination and promotion of Show & Tell/ demo sessions within Function

Super User - Training Coordination, Delivery & Tracking

• Attend central Train the Trainer sessions
• Align with Functional Change Lead to: Schedule Super User training sessions in Up4Growth, Deliver Training sessions, and generate Up4Growth Super User Tracking reports

End User - Training Coordination & Delivery

• Schedule End User Instructor-Led training sessions in Up4Growth, leveraging Function End User lists
• Deliver Training sessions
• Support Super Users during their own training sessions to End Users (tech and content support)
• Provide support to End Users throughout the training period
• End User Training Records & Systems Permission Management
• Generate Up4Growth End User Tracking reports
• Track actual Attendance Report and compile End User Completion Reports
• Ensure all Function associates achieve training pass, and any other approvals required in order to secure Veeva access authorisation
• Ensure Functional business roles are correctly mapped to correct system roles and permissions

Stakeholder Management & Engagement:

Help to raise Functional Training-related risks, issues, and change requests as required via appropriate channels, ensuring Central OCM team visibility

Regularly connect with Functional stakeholders to understand and mitigate concerns

Training Materials Maintenance Post Go-Live

Liaise with Veeva Product Owners to understand release impacts (x3 per year) on existing system, processes, and ways of working

Identify key affected audiences

Conduct impact assessment on existing training materials

Revise, retire or create new materials and job support tools that reflect release changes

Plan and execute training delivery strategies to key impacted audiences

Schedule, communicate and deliver training as needed

Evaluate training effectiveness

Assess for effective adoption of release changes, preparing further supports, if needed

Performance Indicators

Establishment of effective training strategies and delivery methods that meet end user expectations

Documented & reported evidence of up-skilling of the RA organization on the new NRV system

High training completion and user adoption rate at go-live

Low number of support tickets raised related to lack of training clarity / material

Training Satisfaction rating by Super Users and End Users

Ideal Background

Education: Life Science Degree or other University degree with equivalent experience

Experience and skills:

Strong training, communications, project management skills

Experience in Project management tools & systems

Proven successful experience on the design and development of training concepts with cross-functional teams

Strong training delivery capability

Good understanding and direct experience with Veeva RIM deployments

Good understanding of all RA roles

Good Organizational awareness

Technology-savvy - ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications

Strong communication skills

For more information, please reach out to me at lucy.kirkaldy@