Registration Manager – Operational Support

Birmingham City Council; Birmingham; On-site; GBP 45,000 - 54,000; Full time

Job summary

A local government council in Birmingham is seeking a Registration Manager to lead its operational delivery for civil registration services. This pivotal role entails overseeing legal compliance for births, deaths, marriages, and related ceremonies while managing a team and ensuring excellent customer service. The ideal candidate will have managerial experience and skills in operational risk management, driving transformational projects within the registration service. The position offers a full-time salary range of £45,091 - £53,460 with opportunities for further training and development.

Benefits

Pension scheme

Training and development opportunities

Flexible working options

Qualifications

• Managerial experience in a relevant field.
• Experience in risk management and operational delivery.
• Proficient in project management methodologies.

Responsibilities

• Lead operational delivery across ceremonies, ensuring compliance.
• Manage legal preliminaries for ceremonies and registrations.
• Oversee teams, training, and performance management.
• Ensure accurate record-keeping and advice provision to the public.
• Manage income accounting and transformation projects.

Skills

Computer Science

Operational Risk Management

Risk Management

Six Sigma

Continuous Improvement

Lean

Process Improvement

Pricing

Customer Support

Alteryx

Kaizen

Project Management Lifecycle

Job description

Registration Manager (Operational Support)

Permanent

Grade D

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Join England’s largest registration service at a pivotal moment of change and modernisation. This role offers a rare high-profile opportunity to shape the future of civil registration in Birmingham by delivering excellent customer service, driving transformational projects and ensuring statutory compliance across births, deaths, marriages, civil partnerships and related services. You will work with an experienced leadership team to modernise processes, introduce new systems and improve outcomes for the public across a busy customer-facing service.

Key Responsibilities

• Lead day-to-day operational delivery across ceremonies, births, deaths and stillbirth registrations to ensure legal compliance and excellent customer experience.
• Manage and oversee legal preliminaries scheduling and diaries for marriage and civil partnership ceremonies; issue and check schedules.
• Deputise for the Registration Services Manager / Superintendent Registrar and act as Deputy Superintendent Registrar and Deputy Registrar when required attesting preliminaries and officiating at ceremonies.
• Lead develop and supervise teams; plan rotas, manage attendance, deliver training and carry out recruitment and performance management.
• Manage secure stock registers and certificate processes ensuring traceability and safe custody in line with Registrar General instructions.
• Oversee income accounting, fee collection, notification and banking in compliance with statutory guidance and council financial regulations.
• Deliver and manage income-generating and transformation projects that support modernisation of the service.
• Maintain accurate official records for register offices, approved premises and places of worship across Birmingham.
• Provide expert advice and guidance to the public and partner organisations by phone, email and face to face.
• Support IT web content updates and liaise with internal and external suppliers to embed new systems and resolve technical issues.
• Ensure health and safety and emergency procedures are followed and risk assessments are completed.
• Be available on flexible hours basis including standby rota for weekends and bank holidays and travel across the city as required.

Please upload your up-to-date CV via the attachments part of your application. This is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support or accessibility needs or if there is any way in which we can support you through your application.

Job Description and Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes, vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Required Experience

Manager

Key Skills

Computer Science, Operational Risk Management, Risk Management, Six Sigma, Continuous Improvement, Lean, Process Improvement, Pricing, Customer Support, Alteryx, Kaizen, Project Management Lifecycle

Employment Type: Full-Time

Experience: years

Vacancy: 1

Monthly Salary Salary: 45091 - 53460

For any informal enquiries please contact :

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed.