Registration Account Handler

Munich Re; Birkenhead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist insurance provider in the UK is looking for a Registration Account Handler based in Birkenhead. This hybrid role involves managing registrations, providing administrative support, and ensuring compliance with regulations. The ideal candidate will have strong communication skills, attention to detail, and experience in customer service. Benefits include 25 days annual leave, a pension contribution of up to 13%, and a tailored well-being program. Join a diverse and inclusive workplace where your contributions will be valued.

Benefits

25 days Annual Leave + Bank Holidays + Well-being days

Up to 13% Pension contribution

Eligibility for an Annual Bonus

Private Medical & Dental

Life Assurance

Wellbeing and Development Scheme

Qualifications

• Experience in dealing with both internal and external customers.
• Ability to make accurate recommendations based on gathered information.
• Demonstrable ability to use initiative, prioritise and meet deadlines.

Responsibilities

• Administer developer and builder registrations.
• Ensure client registration processes are efficient.
• Liaise with sales representatives regarding client registrations.

Skills

Customer service orientation

Attention to detail

Excellent communication skills

Time management

Proficiency in IT applications

Education

GCSE level (or equivalent)

Job description

Overview

Role Profile

About us

HSB (UK and Ireland), is a leading specialist provider of engineering, technology and structural warranty insurance solutions, plant and equipment inspection services, and engineering-based risk management activities in the UK and Ireland.

HSB (UK and Ireland) consists of the parent company HSB Engineering Insurance Limited (HSBEIL) together with its two UK subsidiaries, HSB Engineering Inspection Services Limited (HSBEISL); and a regulated MGA, MD Insurance Services Limited (MDIS), which trades as Premier Guarantee or LABC Warranty.

Collectively HSB is the UK and Ireland’s only group of companies solely focused on providing specialist engineering and technology insurance solutions and risk focused inspection services and assessments to its customers.

Please see our website for more information.

Job title

Registration Account Handler

Location

Birkenhead (Hybrid role)

Division

Quote Generation Unit

Reporting to

Elaine Prior

Job Purpose

Under supervision from LVS Management and operating strictly within FCA Principles and Guidelines. The job holder will act as the gatekeeper for data provided by our external customers and that which appears in CRISP via the Extranet. Also required to provide an efficient administration for the registration of our customers, data input and general support services within the QGU Department.

Responsibilities

• To be responsible for the administration of developer and builder registrations, which includes the assisting of renewal rating decisions based on the information provided
• To ensure the client registration process is administered efficiently, dealing with registration renewal queries and issue relevant documentation
• Effective use of systems and tools including but not limited to websites such as Creditsafe, D&B and Companies House
• Involvement in internal business user Extranet queries as well as vetting (authorising & declining) data added via the Extranet
• Owning all aspects of data transfer from Extranet to CRISP within agreed Service Levels, ensure that all data is clean, not duplicated and accurate.
• DocuSign processing – for Quote Acceptance generation
• Input data into Crisp accurately and in a timely manner
• Liaise with sales representatives and CSU regarding Client Registrations
• To ensure the maintenance of adequate client records to demonstrate compliance with FCA requirements and facilitate regulatory reporting
• To collate and issue all documentation as required
• To communicate effectively with relevant internal parties
• To ensure strict adherence with Company procedures and external Compliance regulations

Skills & Experience

• Experience of dealing both internal and external customers on highly detailed and sometimes sensitive issues
• Ability to make accurate recommendations based on the information gathered from relevant parties, all in line with designated authority levels and company guidelines
• Demonstrable ability to use own initiative, prioritise and meet deadlines
• Good knowledge of FCA Principles and how they relate to the role of Admin Assistant & Registrations Handler
• Required level of technical skills in order to use of IT equipment and related software applications
• Ability to develop and maintain accurate files and records
• Knowledge of customer service standards and procedures
• Planning, organising and co-ordinating skills
• Professional, courteous and confident telephone manner
• High level of interpersonal skills and the ability to communicate effectively with people at all levels - both orally and in writing
• Excellent organisation ability and sound planning skills
• Ability to carry out general administration and clerical tasks to excellent standards

Qualifications and Educational Requirements

• Pref. Educated to GCSE level (or equivalent)

Personal Attributes

• Personable
• Approachable
• Trustworthy
• Reliable
• Punctual

Diversity, Equity & Inclusion

At HSB, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Benefits

• 25 days Annual Leave + Bank Holidays + Well-being days
• Up to 13% Pension contribution
• Eligibility for an Annual Bonus
• Private Medical & Dental
• Life Assurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Study & continuing Professional Development Support
• Hybrid Working