Registered Nurse - Travel Assistance

Cover-More; Uxbridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading travel insurance provider in Uxbridge seeks a medical professional to assess emergency situations and guide travellers. This role involves making critical medical decisions, guiding patients over the phone, and mentoring junior staff. Candidates must hold registration with the Nursing and Midwifery Council, have at least three years of relevant experience and be comfortable on a 7-day rotating roster. Enjoy a flexible hybrid approach after initial training, career growth opportunities, and a diverse workplace culture.

Benefits

Annual and personal leave benefits

Volunteer leave

Paid parental leave

Qualifications

• Registration with the Nursing and Midwifery Council required.
• Minimum of three years experience in relevant medical fields.
• Ability to work on a rotating roster.

Responsibilities

• Assess emergency medical situations and provide guidance to travellers.
• Make time-sensitive medical decisions utilizing clinical expertise.
• Respond to emergency calls and provide telephonic medical assistance.

Skills

Interpersonal skills

Empathy

Competency with IT systems

Education

Current registration with the Nursing and Midwifery Council

3+ years post-graduate experience in Acute Care or related fields

Job description

Job Description

Let’s grow together!

About Zurich Cover-More

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What’s the job?

• You’ll assess the nature of emergency medical situations and provide appropriate guidance and instructions to travellers around the world
• You’ll make time sensitive medical decisions for travellers, utilising your clinical expertise to triage their emergency
• You’ll respond to emergency calls and provide immediate telephonic medical assistance to travellers
• You’ll manage emergency air ambulance evacuations with third party providers, document all interactions accurately and promptly
• You’ll participate in ongoing training and educational programs to enhance your clinical skills and stay up to date with best practice standards
• You’ll mentor and support junior staff members, fostering a culture of continuous learning and growth
• You’ll do all of this from the comfort of our Uxbridge-based command centre 2 days per week and 2 days from your home (after an initial training period)

What are we looking for?

• You’ll hold a current registration with the Nursing and Midwifery Council
• You’ll have at least three years post-graduate experience in Acute Care, Critical Care, ICU, Community Health, Discharge Planning or Emergency Departments
• You’ll have great interpersonal skills; and know how to look after patients and respond with empathy
• You’ll be competent with IT systems & able to use multiple screens and programs
• You’ll need to be available to work across a 7-day rotating roster (excluding overnight shifts)
• More than anything else, you’ll have a passion for helping others

Why choose us?

We value optimism, caring, togetherness, reliability, results focus and forward-thinking.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach – after an initial training period of 3 months – ensures our employees maintain work-life balance with the flexibility of 2 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!

#LI-Hybrid